To everyone complaining about Google Nexus One Customer Service
Google needs to do a better job educating its customers and the public what everyone's roles are. (Disclaimer: I bought a Nexus One before Andy Rubin could finish his sentence announcing the Google Phone store was now live.) Google is the retailer. Think of it as Best Buy or Amazon.com or Target. Don't think of it as Walmart because Google hasn't done anything to warrant that scornful association just yet. :-) T-Mobile (or AT&T) is the carrier. Think of it as your ISP, but don't think of it as Comcast because T-Mobile hasn't done anything that warrants a comcastrophe just yet. HTC is the manufacture. Think of it as Dell or Gateway or Lenovo. Don't think of it as Apple because Apple is a special beast in this regard. (Disclaimer: I gave up my beloved iPhone to buy a Google Nexus One.) So, if I buy a new Gateway or Asus laptop from Best Buy and I have a problem with it, sure I could call the Geek Squad but I read Consumerist and I know they suck. If I'm smart, I call Gateway or Asus and get some support. If I have a problem with my internet connection, I don't go screaming to Best Buy or Target. I call my ISP. (Disclaimer: For me it happens to be Comcast.) If I have a problem with purchasing my new laptop -- er, I mean new cellphone -- then I would be 100% accurate to complain to the store. Best Buy, I mean: Google. The problem is, people assume this is a Google Phone, manufactured by Google, and on some super Google 3G wireless network. It's not. It's an HTC phone bearing a Google trademark. It's like the special U2 iPod that came out from Apple a few years ago. If someone bought a U2 iPod they wouldn't ring up Bono and complain to him if they had a problem. Would they? Hope this clears things up for everybody.
0 comments
Leave a comment...
